Refund policy

Refund & Return Policy

At EverKeep Custom, every item is made-to-order and personalized specifically for you. Because our products are custom-printed with your names, photos, and design selections, we cannot accept returns or exchanges for buyer's remorse, incorrect personalization details submitted by the customer, or change of mind. Please review your order details carefully before purchasing.

We will gladly offer a replacement or full refund if:

• Your item arrives damaged, defective, or with a printing error on our part
• You receive the wrong item
• Your order is lost in transit and confirmed undeliverable

To request a replacement or refund, please email us at support@everkeepcustom.com within 14 days of delivery, including your order number and clear photos of the issue. We will respond within 1–2 business days.

Please note:

• Personalized and custom-made products are exempt from standard return policies under consumer protection regulations for made-to-order goods.
• Refunds (when approved) are issued to your original payment method within 5–10 business days.
• We do not charge restocking fees, as items are not restocked.

If you have any questions about your order before purchasing, please contact us at support@everkeepcustom.com — we're happy to help.